Refund policy

Returns & Exchanges
All sales are final. We do not accept returns or exchanges unless the item received is damaged, defective, or incorrect.

Package Inspection Upon Delivery
Packages cannot be opened or inspected before accepting the delivery from the courier. Customers must receive and pay for the order before opening the package.

Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order and provide clear photos of the item and its packaging.

Once the issue is verified, Zeena will arrange the appropriate replacement or return and cover the related shipping costs.

Non-Returnable Items
For hygiene reasons, earrings and belly rings cannot be returned or exchanged. Sale or clearance items are also final sale, except where an item is received damaged, defective, or incorrect.

Contact Us
Email: info@zeenashop.com 
Please include your order number, item details, photos, and a description of the issue.