Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order.
- Please provide photos of the item and packaging to help us resolve the issue quickly.
- In such cases, Zeena will cover the exchange or return shipping costs.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned or exchanged:
- Earrings.
- Customized or personalized items.
- Sale or clearance items.
How to Request a Return or Exchange
Please contact us through:
- Direct Message on our Instagram page ( ZeenaShopEG)
- WhatsApp: +20 122 2220889
Include your order number, item details, and the reason for the return or exchange request.
Thank you for shopping with Zeena Shop. We appreciate your trust and support.
